Case Study

Retail Complex — Day Porter and Night Crew Coordination

Client:
High-Traffic Shopping Plaza
Location:
San Diego, CA
Services Provided:
Day Porter, Nightly Janitorial, Exterior Sweeping, Pressure Washing, and Waste Management
Duration:
Began January 2024 (ongoing)

The Challenge

The property’s management team struggled with maintaining cleanliness throughout the day, especially around food establishments and outdoor seating areas. Tenant complaints about overflowing trash cans, sticky walkways, and unsanitary restrooms were increasing. Coordination between day and night crews was inconsistent.

The Solution

ACBC Management established a two-shift coverage model for continuous appearance and safety:

  • Day porters assigned to rotate hourly between restrooms, parking areas, and food court zones.
  • Night crew performed deep cleaning — pressure washing walkways, wiping storefront glass, and power sweeping the parking lot.
  • Implemented digital reporting with timestamped photos and daily status emails to property management.
  • Introduced a monthly joint inspection with the client to assess cleanliness and discuss improvement areas.

The Results

  • Tenant complaints dropped by 85% within the first two months.
  • Customer satisfaction survey (conducted by property management) showed a 40% increase in positive comments about facility cleanliness.
  • Trash overflow incidents were reduced to near zero.
  • The client extended ACBC’s contract to include additional satellite properties.

Key Takeaways

  • Real-time communication between day and night teams ensures continuity and accountability.
  • Data-driven reporting reassures property owners of consistent quality.
  • High-visibility day porters positively influence public perception of the property.

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