Case Study

YMCA – Comprehensive Night Cleaning & Porter Services

Client:
YMCA
Location:
Lakewood, California
Services Provided:
Comprehensive Night Cleaning & Porter Services
Duration:
Contract — Special Event Cleaning and Seasonal Deep-Cleaning

The Challenge

The facility’s high foot traffic and mixed-use layout—including gyms, locker rooms, classrooms, pools, and offices—required distinct cleaning protocols for each area. Cleaning teams had a limited overnight window from 10 p.m. to 5 a.m. to restore all spaces before reopening. Pool and locker room areas demanded ongoing moisture control to prevent slip hazards and maintain air quality, while daytime operations required active porter support to manage restrooms, lobbies, and high-touch zones with hundreds of members entering hourly.

The Solution

  • Customized Night Cleaning Program: Developed a site-specific checklist tailored to YMCA’s operational zones — from fitness studios to childcare classrooms. Implemented a rotation schedule for deep cleaning tasks, including floor scrubbing, window cleaning, and high-dusting.
  • Dedicated Porter Staffing: Assigned uniformed daytime porters responsible for restocking restrooms, sanitizing touchpoints, managing spills, and coordinating directly with YMCA management for real-time needs.
  • Eco-Friendly Practices: Transitioned all cleaning products to low-VOC, Green Seal–certified solutions to meet the YMCA’s commitment to community wellness and environmental sustainability.
  • Accountability & Reporting: Introduced digital check-in/check-out logs, nightly supervisor inspections, and monthly performance audits shared with YMCA leadership.
  • Safety Compliance: Implemented moisture-control mats and ventilation checks in aquatic and locker areas to meet OSHA and YMCA safety standards.

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The Results

  • 99% On-Time Service Delivery: ACBC teams consistently completed nightly cleaning within operational windows without disrupting early-morning fitness classes.
  • Enhanced Member Satisfaction: Post-implementation surveys showed a 22% improvement in cleanliness ratings from YMCA members and staff.
  • Reduced Complaints: Restroom and locker room complaints decreased by over 40% within the first three months.
  • Sustainable Operations: Eliminated all harsh chemical cleaners, aligning with the YMCA’s sustainability mission and reducing supply costs by 15%.
  • Reliable Partnership: YMCA management extended the contract to include special event cleaning and seasonal deep-cleaning projects.

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Key Takeaways

  • Night cleaning programs must balance thoroughness with efficiency to meet reopening deadlines in high-traffic facilities.
  • On-site porter services are vital for maintaining continuous cleanliness and member satisfaction during operating hours.
  • Transparent reporting and accountability tools create trust and measurable performance improvements.
  • Eco-friendly product transitions can improve air quality and reduce long-term operational costs.

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