Case Study

Multi-Unit Apartment Complex — Common Area Cleaning & Turnover Services

Client:
Luxury Residential Community
Location:
Orange County
Services Provided:
Common Area Janitorial, Move-Out Cleaning, Pressure Washing, Window Cleaning, Trash Management
Duration:
Contract started June 2024 (ongoing)

The Challenge

The property management team struggled with inconsistent appearance of common areas and slow unit turnover cleaning between residents. Complaints included dirty hallways, smudged glass doors, and overflowing trash chutes during weekends. They needed a vendor capable of maintaining daily standards while managing flexible turnover scheduling.

The Solution

ACBC Management created a multifaceted program:

  • Implemented daily porter service for lobbies, elevators, and mailrooms.
  • Scheduled night crew for hallways, stairwells, and amenity areas (gym, lounge, pool deck).
  • Established a 24-hour turnaround policy for move-out cleanings.
  • Added biweekly pressure washing for breezeways and sidewalks.
  • Introduced a tenant feedback system tied to cleaning inspections.

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The Results

  • Common area cleanliness scores improved to 98% in quarterly inspections.
  • Move-out cleanings completed on time in 100% of cases since launch.
  • Resident satisfaction survey noted a 50% drop in cleanliness-related complaints.
  • Property manager cited ACBC as a “key partner” in improving community retention.

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Key Takeaways

  • Reliable scheduling and rapid turnover service are essential in residential environments.
  • Tenant satisfaction directly correlates with the appearance of shared spaces.
  • Flexibility and clear reporting strengthen relationships with property management.

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