Case Study

Medical Facility — Specialty Cleaning & Window Maintenance

Client:
Regional Outpatient Medical Clinic
Location:
Southern California
Services Provided:
Specialty Cleaning (Infection-Control Surfaces, Exam Rooms), Full Exterior & Interior Window Maintenance.
Duration:
Contract began July 2023, completed initial phase by December 2023

The Challenge

Medical clinic needed stringent cleaning standards — especially in high-use exam rooms and waiting areas. In addition, large window façades facing a busy boulevard had smudges, streaking and required scheduled maintenance, affecting the facility’s professional image.

The Solution

ACBC Management took a targeted approach:

  • Developed a custom cleaning protocol for exam rooms: disinfectant dwell times, color-coded microfiber cloths, checklist per room to ensure no steps missed.
  • Established schedule for windows: interior cleaned monthly, exterior cleaned quarterly; incorporated boom-lift access for upper façade.
  • Trained staff on hospital-grade cleaning, introduced inspection audits with photo verification.
  • Provided detailed reporting to the client: log of which rooms cleaned, which windows serviced, dates, building zones.

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The Results

  • Infection-control audit in December 2023 noted zero non-conformance related to cleaning surfaces — up from 3 findings in June 2023.
  • The window cleaning schedule delivered visibly clearer glass; patient satisfaction survey of waiting area aesthetics rose from 8.2/10 to 9.5/10.
  • Client noted reduced “spot cleaning” ad-hoc requests by 40% — indicating the maintenance program was proactively working.

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Key Takeaways

  • Specialty cleaning requires tailored protocols rather than “one-size-fits-all.”
  • Combining interior and exterior building services (windows + cleaning) enhances overall facility image.
  • Regular reporting builds client trust and demonstrates value beyond daily tasks.

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