Case Study

Luxury Hotel — Hospitality Cleaning & Floor Maintenance

Client:
4-Star Boutique Hotel
Location:
Downtown Los Angeles
Services Provided:
Daily Housekeeping Support, Public Area Janitorial, Carpet and Marble Floor Care, Window and Restroom Maintenance
Duration:
Contract started March 2024 (ongoing)

The Challenge

The hotel’s in-house team struggled to maintain consistency in public areas and event spaces, especially during high-occupancy weekends. Guest satisfaction surveys reflected cleanliness issues in elevators, restrooms, and lobby floors. The client needed a professional partner who could supplement their staff, improve appearance, and minimize guest disruptions.

The Solution

ACBC Management developed a hospitality-focused service plan:

  • Deployed trained night-shift crews to perform lobby, elevator, and restroom cleaning during low-traffic hours.
  • Implemented daily inspection logs and coordination with the hotel’s housekeeping manager.
  • Introduced a marble floor polishing and sealing schedule to maintain shine and prevent etching.
  • Scheduled carpet extraction for hallways and banquet areas every two weeks.
  • Provided discreet on-call service during VIP events.

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The Results

  • Guest satisfaction scores increased from 8.1 to 9.4/10 within 90 days.
  • Floors maintained a consistent gloss rating of 95+ on the client’s internal inspections.
  • Reduced in-house overtime by 20%, saving on labor costs.
  • Hotel management extended the partnership to include pool deck and back-of-house cleaning.

Key Takeaways

  • Quiet, coordinated operations are essential in hospitality environments.
  • Professional floor care elevates guest experience and brand image.
  • Partnering with management ensures minimal disruption to daily operations.

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