Case Study

Corporate Office Campus — Full Janitorial & Floor Care

Client:
Large multi-tenant office complex
Location:
Los Angeles
Services Provided:
Comprehensive Janitorial, Floor Care (Strip/Wax), Day-Porter Services.
Duration:
Contract commenced January 2024 (ongoing)

The Challenge

The client was experiencing frequent tenant complaints about cleanliness, inconsistent floor finish quality, and scattered responsibilities between vendors. High-traffic lobbies and entry corridors showed scuffed floors and dull finishes; carpeted office zones had visible soiling.

The Solution

ACBC Management implemented a unified service model:

  • Assigned a dedicated site manager for on-site oversight and weekly client check-ins.
  • Established a clear cleaning schedule: daily tasks (trash removal, dusting, spot vacuum) + weekly strip & wax of high-traffic hard floors + monthly deep carpet cleaning.
  • Introduced performance-tracking: monthly inspection scores, tenant complaint logging, and quarterly reviews.
  • Upgraded floor care equipment to high-speed buffer and low-moisture carpet extractor to reduce downtime and improve finish.
  • Coordinated day-porter responsibilities: replenishing supplies, lobby tidy-up, quick hot-spot cleanups during business hours.

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The Results

  • Within three months, tenant complaints dropped by 75% (from 12/month to 3/month).
  • Floor finish longevity improved: the lobby hard floors required full strip & wax only once every 18 months instead of 12.
  • Carpet appearance scores (via client survey) improved from “Satisfactory” to “Excellent” within 90 days.

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“ACBC’s unified approach has turned the cleanliness standard in our building around — our tenants notice it and appreciate it.”

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Key Takeaways

  • Having one vendor (ACBC) manage multiple service lines creates accountability and clarity.
  • Consistent schedule + inspection feedback loop drives measurable improvement.
  • Investing in equipment and process improvements can reduce long-term floor care costs and downtime.

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